PRIVACY POLICY

Before making a reservation or using any service, you are required to agree to our Privacy Policy. To ensure the safety and protection of your personal information, please carefully read and agree to the privacy policies below:

1. Purpose of collecting personal information

We only collect customers' personal information for the following purposes:

1.1 Identity Verification: We may request personal information such as name, address, phone number, and email address to verify the customer's identity and ensure accuracy in transactions and accommodation services.

1.2 Improving the customer experience: Personal information is used to provide better services to customers, including customer support, product advice, and providing relevant information.

1.3 Customized Experience: We may use personal information to customize and personalize your stay experience on our website, including providing relevant product information, offers, or suggestions.

2. Scope of information usage

We are committed to protecting our customers' personal information and will only use it to the extent necessary to provide services and fulfill customer requests. Customer personal information will not be shared, disclosed, or sold to any third party without the customer's express consent, except where legally required or when necessary to protect our or our customers' rights, property, or security.

We maintain appropriate security measures to ensure the safety of our customers' personal information and comply with applicable data protection regulations.

3. Individuals or organizations that may have access to the information

We are committed to not sharing, selling, or disclosing our customers' personal information to any third party except in the following cases:

3.1. Service Partners: We may share personal information with service partners who assist us in providing products and services to our customers. However, these partners must comply with data privacy regulations and may only use personal information for the specific purposes outlined.

3.2. Compliance with the law: We may disclose personal information when requested by law enforcement agencies to comply with legal regulations, procedures, or our rights.

4. Information retention period

We will store customers' personal information for the duration of their use of the service and as necessary to fulfill the stated purposes of data collection. Once no longer needed, we will delete or hide the customer's personal information.

5. Information on the entities that collect and manage personal information.

If you have any questions or need assistance regarding the collection and processing of customer-related information, please contact us directly by phone or email using the information below:

Company Name: DONG TAY HOSPITALITY JOINT STOCK COMPANY

Phone number: 0931.834.777

Email: reservation.hotram@lepalmier.vn

6. Managing personal data

Customers have the right to access and edit their personal information by logging into their personal account on the website or contacting us through the contact information provided.